Knowledge Survey

This survey aims to check in the overall feedback about specific areas that can help you be more confident in answering questions about Time Warner Cable.

Rating Scale - 1 being the lowest and 5 being highest
Name: 


A red asterisk (*) indicates required questions.

  1. Rate your confidence level on this process:
    Account Security Guidelines*
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Pre-Truck Roll requirements*
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Ez Connect disclosures*
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Risk Assessment guidelines *
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Gift disclosures *
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Product Summary*
    1 2 3 4 5


  1. Rate your confidence level on this process:
    Accuracy on Data entry*
    1 2 3 4 5


  1. How often do you use KEY when finding information?
    1 Never to 5 Always*
    1 2 3 4 5


  1. If you answered 3 and below, what would be the reason you don't use KEY for information?


  1. I can easily find information in KEY.*
    Yes
    No


  1. If I do find the info in KEY, I can easily understand the article.*
    Yes
    No


  1. What part of the biller do you need most help on? *
    Service Codes
    OTC
    Campaigns


  1. What are your recommended trainings to be conducted:
    Tech - Equipment/App features
    Cable - Programming
    Billing – Competition


  1. Other training topics not stated above that you want conducted:*





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