Knowledge Survey - FV

Please answer the following questions.
Name (optional): 


  1. Your Supervisor's name:
    Ronell Tinay
    Richard Matillano Jr
    Jelou Quillano
    Billy Angeles
    Dennis Causaren
    Marvin Clemente
    Joebbie Custado
    Paolo Jamco
    Gabriel Acdowang
    Joseph Odones
    Leomer Baret
    Mary Lasala
    Wilbert Razalan


  1. What is your current Tenure?
    0-30 days in Production
    31-60 days in Production
    120+ days in Production


  1. Which division are you having challenges with when it comes to OTC?
    CAROLINAS
    NORTHEAST
    MIDWEST


  1. What OTC in particular do you need help on with Training?
    Select all that apply:

    Box Type
    Outlet
    Wifi
    DTA
    SRO
    Pick Up
    Mailout


  1. What service code in particular do you need help with Training?
    Wifi Service Code
    Equipment Service code
    Customer owned Modem


  1. What scenarios prevent you from learning the needs of the customer?


  1. What scenarios or specific statements do you hear from the customer that prevents you from closing a sale?





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior