Knowledge Survey - IO

Please answer the following questions.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Your Supervisor's name:*
    Syl Amiel Fronda (Chat)
    Nino Olimpo (Chat)
    Mau Capanay (Chat)
    Clyde Labrillaso (UNIV)
    Ferdinand Vistan
    Jinky Dela Cruz
    Michelle Tait
    Mary Gladys Palmares
    John Asada
    Armaine Hontoria
    Josephine Cabrido
    Restie Luzon
    Jazzette Monteclaro


  1. What is your current Tenure?*
    0-30 days in Production
    31-60 days in Production
    120+ days in Production


  1. Which division are you having challenges when it comes to OTC?*
    CAROLINAS
    NORTHEAST
    MIDWEST


  1. What OTC in particular do you need help on with Training?
    Select all that apply:
    *
    Box Type
    Outlet
    Wifi
    DTA
    SRO
    Pick Up
    Mailout


  1. What service code in particular do you need help with Training?*
    Wifi Service Code
    Equipment Service code
    Customer owned Modem


  1. What scenarios prevent you from learning the needs of the customer?


  1. What scenarios or specific statements do you hear from the customer that prevents you from closing a sale?





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior