07.25.16 Class Supervisor/Lead Survey

Newbie Evaluation on the support he/she has received since graduating to the floor.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. How would you rate the support you are receiving from your Team Supervisor/Lead since the completion of your training?*
      1 2 3 4 5  
    Excellent   Poor


  1. How "WELCOMED" did you feel by your Customer Service team?*
      1 2 3 4 5  
    Excellent   Poor


  1. Has your Team Supervisor / Lead assisted you in identifying solutions to the customer issues in a friendly and professional manner?*
      1 2 3 4 5  
    Excellent   Poor


  1. Have your calls to system 91 been answered in a timely manner?*
      1 2 3 4 5  
    Excellent   Poor


  1. Have you been getting the help that you need when calling system 91 for assistance?*
      1 2 3 4 5  
    Excellent   Poor


  1. Were the monitors/feedback/coaching opportunities provided to you by your Supervisor/Lead/Training Team helpful for your growth as a CSR?*
      1 2 3 4 5  
    Excellent   Poor


  1. How would you rate the "BUDDY" system? Did you feel the time spent with your buddy was valuable?*
      1 2 3 4 5  
    Excellent   Poor


  1. What do you feel the Supervisors/Leads can do differently to assist/support your needs more once you have completed training?*


  1. Are there any other comments you would like to share regarding your experience with your teams since the completion of training?





Training Department