LQ Outbound Customer Survey

Survey used to capture customer responses to the Alorica outbound dialing program for LQ.
Name: 


A red asterisk (*) indicates required questions.

  1. Type the number from the ID field on your SharePoint customer entry.*


  1. Select the answer status  *


  1. Overall, how satisfied with your stay on a scale of 1-10 with 10 being the highest rating?
    (NA if survey is not delivered. Proceed to question 3 if guest answers a 6 or a 7. For response of 5 or less, 8 or higher, proceed to question 2.)*
     
      1 2 3 4 5 6 7 8 9 10     N/A - Only use if survey not delivered
    1  10  


  1. Please select the reason you gave this rating. (Skip this question if guest answers 6 or 7 to question 1) 


  1. How likely are you to stay at a La Quinta in the future on a scale of 1-10 with 10 being the highest?*
     
      1 2 3 4 5 6 7 8 9 10     N/A - Only use if survey not delivered
    1  10  


  1. La Quinta Returns™ offers members top-tier status, free nights and other great rewards, fast. We were recently rated Top 5 in hotel rewards programs according to USNews and JDPower. You can earn points for every dollar spent on eligible rates at La Quinta® hotels. I’d be more than happy to sign you up today and as a bonus can award you points for last nights stay.

    Did the guest agree to sign up for a new Returns account today account based on your offer? Choose no if guest is already a member.*
    Yes
    No


  1. If the guest did sign up for a returns account. Provide their returns number in the space below





Tulsa Alorica