Hotels.com Sales Ninja Warrior Questions
View results without submitting

Name: 


  1. Of the following placements where the Hotels.com phone number appears on the website, which drives the most calls?
    Home Page
    Search/Shopping Page
    Property Details Page
    Booking Page


  1. An Online Travel Agency (OTA) connects customers to travel services, and does not own the inventory it is selling (hotel room nights, plane tickets, etc.). Which of the following companies is not an OTA?
    ChoiceHotels.com
    Booking.com
    Expedia.com
    Travelocity.com


  1. There are many channels customers use to reach Hotels.com through a web browser. They can directly type in (DTI) hotels.com, or use a search engine or aggregator like Google, Trivago, and Tripadvisor. Customers from which of the following channel drives the highest conversion?
    Google
    Trivago
    Tripadvisor
    HotelsCombined
    DTI


  1. After the pitch is offered, if the customer is indecisive or says that they need to think about it, what is the best response?
    I completely understand. We want our guests to be well-informed before making a decision, but there are a limited number of rooms at that price. What would help you make your decision? I might have the information right here
    I completely understand. Should I go ahead and search for a more affordable room? If so, is there a price range you would like to stay within?
    I completely understand, but let’s go ahead and book this while it’s still available because I see that the rest of the city is completely sold out


  1. Which of the following is the best response to a customer asking if they’ve reached the hotel?
    “I’m glad you called! We are Hotels.com, and we offer the discounted rates you see online. What [hotels/location/question] can I help you with”?
    “No, this is Hotels.com. How can I help you make a booking today?”
    “Yes, how can I help you?”


  1. Hotels.com has many competitors, which of the following is a competitor that does not share the same parent Company as Hotels.com?
    Orbitz
    Hotwire
    Egencia
    Agoda
    HomeAway
    Travelocity


  1. True/False, Hotels.com includes inventory from all hotels
    True
    False


  1. Becoming familiar with Hotels.com’s hotel brands is the key to problem solving. Which of the following hotel chains is always pet-friendly?
    Hilton
    La Quinta
    Marriott
    Holiday Inn


  1. If the customer calls in with a specific property and dates in mind (preselect), and Voyager shows two options, one pre-pay and one post-pay, which should you offer?
    Pre-Pay
    Post-Pay


  1. Which of the following is the best response to a customer asking for an additional discount on top of the website’s listed price? Example: “Can I apply an AARP discount?”
    “No, we don’t. Unfortunately these are already our lowest prices. Should we go ahead and book this while it’s still available?”
    “Let me check on that for you” Put the customer on hold, and connect with a supervisor to see if additional discounts may be applied
    “Great question! Our hotels already have our best discounts applied, so we are not able to apply more, what [hotel/location/questions] can I help you with?”


  1. If a customer calls in and has a special request, what should you tell them?
    Not a problem, I’ve included your request within the special request section of your reservation
    Special requests are not guaranteed, however I will include this request within the notes section of your reservation
    Unfortunately, I will not be able to help you with that. Do you have any other questions about the property?


  1. There are different devices customers use to reach Hotels.com. Which of the following device drives the most calls?
    Desktop
    Mobile Web
    Mobile App
    Tablet Web
    Tablet App


  1. Which of the following is not a Marriott brand property?
    JW Marriott
    TownPlace Suites
    Fairfield Inn
    Hampton Inn
    Residence Inn


  1. True/False, most chain hotels are eligible for coupons and promotional redemptions
    True
    False


  1. Which of the following are not upscale properties?
    Park Hyatt
    St. Regis
    Hotel Indigo
    Intercontinental Hotels
    Element by Westin





Rosario Gerong