Resolution Tracker - iTunes - Sep'16

Resolution Tracker - iTunes - Sep'16
Name: 


  1. Case ID


  1. Assignee


  1. Survey Date (MM/DD/YY)


  1. No. of Threads


  1. Component


  1. Issue


  1. Customer displaying emotion
    Yes
    No


  1. Intensity of emotion


  1. Advisor acknowledged emotion
    Yes
    No


  1. Resolution Available
    Yes
    No


  1. Resolution provided
    Yes
    No


  1. Alternate Resolution
    Yes
    No


  1. Refer/Redirect to which Team
    Account Security Team
    Technical Suport Team
    iCloud Support Team
    Marketing Referral
    Apple Store Referral
    Apple Online Store
    Others





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore