Charter Care SME Service Delivery Survey
Name (optional): 


A red asterisk (*) indicates required questions.

  1. My team's dedicated SME is  *


  1. How would you rate your overall satisfaction with your SME? (1 being the lowest and 5being the highest) *
     
      1 2 3 4 5  
    0  5


  1. Please rate your satisfaction with the knowledge and ability of your SME to assist you and explain our products and processes. (1 being the lowest and 5 being the highest) *
     
      1 2 3 4 5  
    0  5


  1. How satisfied are you with the helpfulness and responsiveness of your SME to your questions and escalations? (1 being the lowest and 5 being the highest) *
     
      1 2 3 4 5  
    0  5


  1. Overall, how likely is it that you would recommend your SME to support other Engagement specialist? (1 being the lowest and 5 being the highest) *
     
      1 2 3 4 5  
    0  5


  1. Overall, how would you rate your SME's level of influence serving as a role model to you as an Engagement Specialist? (1 being the lowest and 5 being the highest) *
     
      1 2 3 4 5  
    0  5


  1. Kindly provide brief feedback for your answer in Question number 6. *


  1. Comments for your dedicated SME:


  1. Comments and suggestions to Texas Overall Escalation team's performance:





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior