Charter Care Cluster Support Engagement Survey

Your opinion is important to us. There are statements below that will rate your overall satisfaction with your cluster's support. How you feel will help us decide where we most need to improve or change. We will not be looking at individual responses but will use the information from our whole group to make decisions. Your responses will be held in strict confidence.
Name: 


A red asterisk (*) indicates required questions.

  1. I belong to Cluster:  *


  1. My cluster support is:  *


  1. How would you rate your overall satisfaction with your Cluster Support? (1 being the lowest and 5 being the highest) *
    1 2 3 4 5


  1. Please rate your satisfaction with the knowledge and ability of your Cluster Support to assist you and explain our products and processes. (1 being the lowest and 5 being the highest) *
    1 2 3 4 5


  1. How satisfied are you with the helpfulness and responsiveness of your Cluster Support to your questions and escalations? (1 being the lowest and 5 being the highest) *
    1 2 3 4 5


  1. Overall, how likely is it that you would recommend him/her to support other Engagement Specialist? (1 being the lowest and 5 being the highest) *
    1 2 3 4 5


  1. Overall, how would you rate your Cluster Support's level of influence serving as a role model to you as an Engagement Specialist? (1 being the lowest and 5 being the highest) *
    1 2 3 4 5


  1. Kindly provide brief feedback for your answer in Question number 6. *


  1. Comments and suggestions to Midwest Overall Escalation Team's performance(Help Desk & Support): *





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