(4) Vodafone Training Experience Evaluation

We hope this training experience provides an exciting beginning to you implementing new skills, gaining new knowledge and practicing new behaviours. This questionnaire will take a few minutes to complete. Your evaluation is crucial for assessing the quality of this training, and will be reviewed and acted on! Thank you.
Name (optional): 


  1. The course content fulfilled the learning objectives.
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The course length was sufficient to deliver the content.
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. . The course design (materials and learning activities) assisted my full participation in my learning experience
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The facilitator was prepared for the session
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The facilitator was sufficiently knowledgeable about the course content
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The facilitator provided an environment that made it easy for me to learn
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The facilitator delivered the course content in a well-paced and clear manner
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The training space and tools supported my learning.
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The training was an excellent foundation for me to improve the knowledge/skills I need to deliver a best in class customer experience
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. The practical exercises were an excellent foundation for me to deliver best in class customer experience
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. There was more than one training style used that was conducive to my learning style (i.e. straight lecture, lecture with visual aids and/or interaction)
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. . Overall the content, trainer(s) and environment provided a great basis for me to deliver best in class customer experience.
     
      1 2 3 4 5     N/A
    Not Applicable  Strongly Agree  


  1. Why I chose my rating for question 12:





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