(5) Vodafone Post Training Evaluation

One person decides the success of our training - and that's you! Please answer the below questions honestly - your answers are always read, and determine the changes we make in order to ensure the next training is more effective than the last. Thanks for your contribution.


  1. Thinking about the training you received recently, identify where you are on the steps to learning:
    Give me a break, I'm still learning the content!
    I'm good with the training content, I still need to think about the content though
    I've got it! I can utilise the content without too much thought


  1. Please provide examples of support you utilised after the training to help you embed the training content (i.e. coaching, Knowledge Base, peer support)


  1. Please describe what you are doing differently (if anything) since the training (i.e. more effective conversations, more efficient use of tools)


  1. Please explain how this training assists you to provide ‘best in class’ customer experience (if at all):





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