WS - Call drivers - Test


  1. What was the call driver used on the last call received?
    Authorized User
    Billing and Payment
    Cancel/Suspend Service
    Customer has 5 days to pay
    Device issue
    Enter Requested Area Code
    High Usage
    Late Fee
    New Account Email
    Non-Usage Data Consumption
    NSF Reversal Fee
    Order Inquire
    Outbond IVR Call
    Past due Payment
    Porting Issue
    Purchase Order Failure
    Service Issue
    Spanish Speaking Customer - DO NOT USE
    Test Customer
    Update Information


  1. What was the reason for the call?


  1. Was a redmine required?
    Yes
    No


  1. Was the call resolved during this call?
    Yes
    No





Stream Training