WS Call driver Survey - Test1
Name: 


  1. What was the call driver used on the last call received?
    Authorized User
    Billing and Payment
    Cancel/Suspend Service
    Customer has 5 days to pay
    Device issue
    Enter Requested Area Code
    High Usage
    Late Fee
    New Account Email
    Non-Usage Data Consumption
    NSF Reversal Fee
    Order Inquire
    Outbond IVR Call
    Past due Payment
    Porting Issue
    Purchase Order Failure
    Service Issue
    Spanish Speaking Customer - DO NOT USE
    Test Customer
    Update Information


  1. What is the most common subtype used during the calls?
    Activation Process
    Service Request
    Device Issue
    Cancellation
    Shipping
    Inquire
    Applications
    Non-Mobile
    Escalation


  1. What other call driver can be created that is not listed above?





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