Floor Support Evaluation

The objective of this survey is for Ops to assess the support provided by the L&P associate during Floor Immersion

Name


A red asterisk (*) indicates required questions.


Rate the INTERACTION with the SME
- was communication established? did the SME follow through or follow up when needed?*
1 - Not Demonstrated
2 - Poor
3 - Average
4 - Good
5 - Excellent


Rate the IMPACT of the solution provided by the SME
- was there a significant improvement of behavior/performance after the solution was implemented?*
1 - Not Demonstrated
2 - Poor
3 - Average
4 - Good
5 - Excellent


Name of L&P associate you are rating:*


Kindly provide your comments and suggestions for improvement*


Rate the RELIABILITY of the SME
- is the SME there and available when needed? *
1 - Not Demonstrated
2 - Poor
3 - Average
4 - Good
5 - Excellent


Rate the EFFECTIVITY of the support provided by the SME
- did the solution offered by the SME match your business' need?*
1 - Not Demonstrated
2 - Poor
3 - Average
4 - Good
5 - Excellent


Rate the TIMELINESS of the solution provided by the SME*
1 : 5 days behind target date agreed upon
2 : 2 days behind target date agreed upon
3 : on track and on target
4 : 1 day ahead of target date agreed upon
5 : 2 days ahead of target date agreed upon





Metro Manila