30 Day Post Abay Survey - GVL

Surveys experiences 30 days after ABay to gain information regarding effectiveness of training and ABay to live performance.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Overall, where 1 = strongly disagree and 7 = strongly agree, do you feel that the new hire training and A-bay prepared you for your basic day to day job tasks?*
     
      1 2 3 4 5 6 7  
    Strongly disagree   Strongly agree


  1. Where 1 = very unsatisfactory and 7 = very satisfactory, how would you rate the training received in regards to the following?*

            1 2 3 4 5 6 7      
      Understanding ticket types Very unsatisfactory  Very satisfactory  
      Ticket creation Very unsatisfactory  Very satisfactory  
      Setting up Service Very unsatisfactory  Very satisfactory  
      NDT avoidance Very unsatisfactory  Very satisfactory  
      Handling Transfers Very unsatisfactory  Very satisfactory  
      Documenting the call Very unsatisfactory  Very satisfactory  
      Utilizing resources, i.e. D-Tree Very unsatisfactory  Very satisfactory  
      Handling escalations Very unsatisfactory  Very satisfactory  
      Utilizing soft skills Very unsatisfactory  Very satisfactory  
      Receiving support and assistance Very unsatisfactory  Very satisfactory  


  1. Based on your experiences in the last 30 days, can you provide any feedback to assist in improving upon new hire training and A-Bay for future new-hire trainees?


  1. What could we do/have done to make your job more efficient?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC