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Assist Line/Coach Survey - Chona Estrellas
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- Chona provides feedback in a positive and friendly tone.*
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- Chona is able to answer my inquiry in a timely manner.*
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- Chona provides help in a professional manner.*
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- Chona respects my opinion.*
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- Chona encourages me to express my point of view.*
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- Chona is very knowledgeable with the product.*
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- I feel comfortable asking my questions to Chona.*
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- Chona guides me to understanding the specific actions I need to take to resolve the customer's concern.*
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- Chona remains calm and professional under pressure.*
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- Chona acknowledges her mistake whenever she makes one.*
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- Please provide comments on what Chona should keep doing.*
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- Please provide feedback on how Chona can improve her performance.*
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