SEA HHP Survey - April 2017

For agents that work on the HHP Line of Business.
Name: 


A red asterisk (*) indicates required questions.

  1. Please enter your Supervisor's first and last name:*


  1. On average, how many hours a week do you receive hands on training?*
    30 mins
    1 Hour
    2 Hours


  1. On average, how often do you receive feedback from Supervisors or QA each week?*
    Once a week
    Twice a week
    Three times a week
    More than threee times a week


  1. If you could improve one thing about your work environment, what would it be?*


  1. What is your understanding of CSS?*


  1. What is your understanding of CES?*


  1. What is the different between TORP and CWCO?*


  1. Samsung has listened to feedback and has decided to release a software update as early as next week which will provide customers with a further enhanced ability to adjust the color setting to their preference and resolve the S8/S8+ reddish tint issue. Yes or No?*
    Yes
    No


  1. Before attempting to troubleshoot Wi-Fi connectivity issues on a Samsung cell phone, you must make sure that the customer is in an area with a Wi-Fi Internet connection and verify that the access point/router is On and working normally. True or False?*
    True
    False