SEA DTV Survey - April 2017

For agents that work on the DTV Line of Business.
Name: 


A red asterisk (*) indicates required questions.

  1. Please enter your Supervisor's first and last name:*


  1. On average, how many hours a week do you receive hands on training?*
    30 mins
    1 Hour
    2 Hours


  1. On average, how often do you receive feedback from Supervisors or QA each week?*
    Once a week
    Twice a week
    Three times a week
    More than threee times a week


  1. If you could improve one thing about your work environment, what would it be?*


  1. What is your understanding of CSS?*


  1. What is your understanding of CES?*


  1. What is the different between TORP and CWCO?*


  1. Some users may experience an error message when entering their ZIP code during the initial setup of their TV. The server providing ZIP code / Area information is temporarily not providing the necessary information to the TV. Would the TV require service?*
    Yes
    No


  1. A soft reset is required whenever a UHD Blu-ray player is presenting the following error: Smart Hub Error Message During Initial Setup or After Reset. True or False?*
    True
    False