SEA HA Survey - April 2017

For agents that work on the HA Line of Business.
Name: 


A red asterisk (*) indicates required questions.

  1. Please enter your Supervisor's first and last name:*


  1. On average, how many hours a week do you receive hands on training?*
    30 mins
    1 Hour
    2 Hours


  1. On average, how often do you receive feedback from Supervisors or QA each week?*
    Once a week
    Twice a week
    Three times a week
    More than threee times a week


  1. If you could improve one thing about your work environment, what would it be?*


  1. What is your understanding of CSS?*


  1. What is your understanding of CES?*


  1. What is the different between TORP and CWCO?*


  1. Most refrigerators need approximately 24 hours for ice production to resume normal levels. Yes or No?*
    Yes
    No


  1. When asking customer for a preferred date for service, the agent is expected to mention that our service centers are available Monday through Saturday, so the customer could pick one of these dates. True or False?*
    True
    False