Customer Facing Time Feedback- Session 1

This feedback form is to be used by mentors following the Customer Facing Time session. This form is only to be used for session 1.



             

             

Name


A red asterisk (*) indicates required questions.


  1. Your Site*
    Niagara Falls
    Hamilton
    Peterborough
    Milwaukee
    Tempe
    Daleville
    Montreal
    AHA
    Southfield
    Halifax


  1. Trainees' Name*


  1. Trainee properly greeted customers*
    Yes
    No


  1. Trainee was able to search for customer records*
    Yes
    No


  1. Trainee asked appropriate probing questions*
    Yes
    No


  1. Trainee used proper assurance statements*
    Yes
    No


  1. Trainee used appropriate hold etiquette. *
    Yes
    No


  1. Trainee is searching and locating the correct knowledge base articles using the Symptom field*
    Yes
    No


  1. Please add any additional comments about the Customer Facing Time Session