My Stream Connect app - Training Needs Analysis

Thank you for taking the time to answer this survey, your feedback is really important for us.

Stream Training Department
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Please select your team (or the line of service you handle the most):*
    Energy Customer Service
    Wireless Customer Service
    Commercial / Residential Sales (Dallas)
    Associate Support
    Back Office


  1. In your experience, what are the top questions or issues with the app that customers/associates have called/emailed you about?*


  1. How useful is the information available in Stroogle for you to resolve customer/associates inquiries? AA-06113*
     
      1 2 3     Not sure. First time you see this article
    Very useful  Not useful  


  1. What information or set of steps is missing or difficult to find in Stroogle?*


  1. What topics (related to the app) would you like to be refreshed on? *


  1. Is "My Stream Connect" supported on iPhone SE? *
    Yes
    No
    I don't know


  1. Do you know how to reset a customer's password to log into the app?*
    Yes
    No


  1. Can associates access their Power Center through "My Stream Connect" app?*
    Yes
    No


  1. Do you know how to walk a customer through the steps to check if their phone requires a software update?*
    Yes
    No


  1. Which of the following would help you to better understand and feel more comfortable at answering questions and resolving issues related to the app. *
    Receive Communication updates and information in Stroogle - you like to read and learn at your own pace
    Face to face session with trainer - you like to hear and learn from the expert
    One on one session with your supervisor - you like individual coaching
    Have a job aid pinned to your desk - you just need the essentials to get through these calls
    Have access to play around with the app on your own cell phone - you learn by doing





Stream Training