Contact Center Empowerment - first draft
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What skill(s) do you service? (choose all that apply)*
    Claims
    FML
    VB
    Intake
    IDI
    Group
    LTC
    Switchboard
    Spanish
    Life
    Colonial - Claims
    Colonial - Billing/Life
    Colonial - Complex Life
    Simply Unum
    Costco


  1. What does empowerment in your role look like to you? (choose all that apply)
    Empowered to better service our customers
    Empowered to improve the work environment
    Empowered to improve Contact Center processes
    Other (please specify in question 3)


  1. Based on what empowerment means to you, what specific ideas do you have to improve empowerment for your role?


  1. Have you submitted a VTT idea to support your empowerment idea?
    Yes
    No


  1. What departmental decisions would you like to have been involved in?
    Schedule/ranking process
    Attendance policy
    Creation of new roles/advancement opportunities within the department
    Customer experience measures
    Incentives/contests
    Other (please explain in question 6)


  1. Please provide any additional information based on your response to question 5.



  1. What would you like to do in your role to improve the customer experience?






Quality Specialist
Unum