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Contact Center Empowerment
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- What skill(s) do you service? (choose all that apply)*
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- What does empowerment in your role look like to you? (choose all that apply)
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- Based on what empowerment means to you, what specific ideas do you have to improve empowerment for your role?
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- Have you submitted a VTT idea to support your empowerment idea?
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- What would you like to do in your role to improve the customer experience?
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- I feel empowered to help customers and impact my work environment. *
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