SME Engagement Survey - August

Using a scale of 1-10 with 10 being the highest, please rate the following SMEs based on your interaction with them.
Name (optional): 


  1. Danica Bonbon

            1 2 3 4 5 6 7 8 9 10      
      The SME was accommodating while he/she entertained my inquiry. 1 10  
      The SME was able to provide clear instructions on how my issue can be resolved. 1 10  
      The SME took time to help me with my concern despite other agents needing his/her assistance. 1 10  
      The SME was able to clearly facilitate the up-training conducted if applicable. 1 10  
      The SME was knowledgeable of my issue and quickly arrived at a solution. 1 10  
      The SME followed up with me regarding my concern since it had to be escalated initially. 1 10  


  1. Felix Mones

            1 2 3 4 5 6 7 8 9 10      
      The SME was accommodating while he/she entertained my inquiry. 1 10  
      The SME was able to provide clear instructions on how my issue can be resolved. 1 10  
      The SME took time to help me with my concern despite other agents needing his/her assistance. 1 10  
      The SME was able to clearly facilitate the up-training conducted if applicable. 1 10  
      The SME was knowledgeable of my issue and quickly arrived at a solution. 1 10  
      The SME followed up with me regarding my concern since it had to be escalated initially. 1 10  


  1. Maya Competente

            1 2 3 4 5 6 7 8 9 10      
      The SME was accommodating while he/she entertained my inquiry. 1 10  
      The SME was able to provide clear instructions on how my issue can be resolved. 1 10  
      The SME took time to help me with my concern despite other agents needing his/her assistance. 1 10  
      The SME was able to clearly facilitate the up-training conducted if applicable. 1 10  
      The SME was knowledgeable of my issue and quickly arrived at a solution. 1 10  
      The SME followed up with me regarding my concern since it had to be escalated initially. 1 10  


  1. Angelo Jardin

            1 2 3 4 5 6 7 8 9 10      
      The SME was accommodating while he/she entertained my inquiry. 1 10  
      The SME was able to provide clear instructions on how my issue can be resolved. 1 10  
      The SME took time to help me with my concern despite other agents needing his/her assistance. 1 10  
      The SME was able to clearly facilitate the up-training conducted if applicable. 1 10  
      The SME was knowledgeable of my issue and quickly arrived at a solution. 1 10  
      The SME followed up with me regarding my concern since it had to be escalated initially. 1 10  





Walmart Manila Team