EPOD Survey - ECTS


A red asterisk (*) indicates required questions.

  1. Name*


  1. Supervisor*


  1. What is the Hold Time Goal for your skill? - Enumerate the answer.*


  1. What are some actions you can take to decrease your Hold Time? Enumerate the answer.*


  1. Are you familiar with the ISPS shortcut keys?*
    Yes
    No


  1. On average, how much time does it take for you to process a form? Enumerate the answer – mins : seconds.*


  1. Do you spend a great deal of time trying to locate information in your General Information pages? If so, what type?*


  1. Are you familiar with how to save your most frequently used items on your desktop?*
    Yes
    No


  1. Are you efficient in using the HDFS solution?*
    Yes
    No


  1. Are you efficient in using the IRIS ?
    *
    Yes
    No


  1. Which types of calls do you believe causes your hold time to increase? Enumerate.*


  1. Which type of calls do you believe you need further clarification or additional assistance with? Enumerate.*


  1. Which situations or call types, do you find most difficult to resolve? Enumerate.*


  1. What actions can you take to improve your hold time? Enumerate.*


  1. What can we do to help decrease your hold time? Enumerate.*


  1. What do you do if there is no available support to help you with your question or take your escalated call? Enumerate.*