NPU (No Parts Used) Feedback

HA we are seeing an increased amount of service tickets where the technician was able to resolve the issues without the use of any parts. We would like your feedback as to what drives this. for example any of the following: Policy, Content, Training, DTree, Generic T/S for multi-products. Please help us resolve this issue.
Name: 


A red asterisk (*) indicates required questions.

  1. What are some reasons why a technician would have to go out to resolve a customer's issue without using any parts?*


  1. Are there any Dtree articles that would prompt this to happen? If so, what are they? (Please paste link)*


  1. Are there any policies that would cause a technician to roll out to the home to correct an issues without the use of parts? If so, what are they? (Please paste link)*


  1. What Generic T/S steps are being used that should be more in depth for which product? (If Any)*





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC