2017 Q3 TP Agents Survey


A red asterisk (*) indicates required questions.

  1. How satisfied you are with handling Stream calls/cases/inquiries?
    Being 1 "I DO NOT like to handle Stream calls/cases/inquiries", 3 means you are neutral (neither unsatisfied nor satisfied), and 5 "I feel PRETTY GOOD about handling Stream calls/cases/inquiries"
    *
     
      1 2 3 4 5  
    Extremely Unsatisfied  Extremely Satisfied


  1. On a scale of 1 to 5, tell us how satisfied you are with the support you receive from the following departments.
    1 means you are NOT satisfied, 3 means you are neutral (neither unsatisfied nor satisfied), 5 means you are very SATISFIED!
    *

            1 2 3 4 5      
      Supervisor/Manager Extremely Unsatisfied Extremely Satisfied  
      Quality Assurance Department Extremely Unsatisfied Extremely Satisfied  
      Training Department Extremely Unsatisfied Extremely Satisfied  
      Work Force Management Department Extremely Unsatisfied Extremely Satisfied  
      Stream Corporate Extremely Unsatisfied Extremely Satisfied  


  1. What can your Supervisor/Manager do to help you be more satisfied with, and successful at your job?*


  1. What can the Quality Assurance department do to help you be more satisfied with, and successful at your job?*


  1. What can the Training department do to help you be more satisfied with, and successful at your job?*


  1. What can Work Force Management (Mission Control, schedules) do to help you be more satisfied with, and successful at your job?*


  1. What can Stream Corporate do to help you be more satisfied with, and successful at your job?*


  1. Are there any roadblocks you face in your job to deliver an excellent customer experience? Or do you have any ideas that can be implemented to improve our Customer Satisfaction (CSAT)?


  1. What team are you in? If you are currently assisting with multiple lines of business, select the main one. 





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