Leaders Questionnaire
Name: 


  1. In your Team, which of the following skills do you think they struggle the most? Please select 1 or more as needed.
    Navigating through OKM
    Utilizing ICOMs
    Multitasking (Using LivePerson and all the other tools)
    Typing
    Spelling
    Creating a sentence
    Choosing the right words
    Responding to Customers concerns timely
    Delivering the value of the Charter Service
    Delivering Bad News
    Using the Canned Responses


  1. In your Team, which of the following product or process information do you think they least know?
    L-TWC Pricing
    Authentication
    Migration to SPP
    Transferring to another Department
    Scope of Support
    Seasonal Process
    Explaining the Bill
    Creating a Work Order
    Modifying a Work order
    Accounts with less than 30-days tenure
    Processing and Validating Credits
    Reviewing the Dashboard notes
    MyAccount Issues
    Promo Roll Off
    EZ Connect Process


  1. What product or skill training is mostly and urgently needed to be completed?





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior