Vodafone Deployment Survey

Improvement is a continuous process, and we thank you for assisting us to review your latest training experience. Your views are acted upon in order to ensure we are always improving the training here at Vodafone


  1. Please name the session Facilitator


  1. Please enter the month the training commenced


  1. What department was this training for?
    Consumer
    Direct Sales
    Enterprise
    Retail


  1. The Session - (a) The training room and facilities were adequate & comfortable
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Session - (b) The content was organised and easy to follow
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Has your knowledge improved on the CX Cycle
    Yes
    No


  1. Please describe how this training enhanced your ability to deliver the CX Cycle conversation with your customer. Please explain with some detail. (Connect – Discover – Excite – Confirm – Deliver)


  1. The Facilitator(s) - (a) Had a competent knowledge of the subject
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (b) Was positive and motivating
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (c) Encouraged group interaction
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (d) Communicated effectively
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (e) Demonstrated courtesy to all cultural groups
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please rate how confident you are with the tools and systems used in training?
     
      1 2 3 4 5     N/A
    Not Confident  Very Confident  


  1. With reference to Question 14 - Please describe why you chose the above rating


  1. Please rate how effective these course elements were in helping your learning. (a) CX Cycle
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (b) Ask Once Methodology
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (c) Role Play / Scenarios
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (d) Technical Content
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. What skills or knowledge did you learn or improve from these elements? (Questions 13 - 16)


  1. Please rate your overall satisfaction of the training.
     
      1 2 3 4 5 6 7 8 9 10  
    Very Poor  Great Experience





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