Vodafone Post Training Survey - (copy)

Improvement is a continous process. This survey is to assist us achieve this goal egularly and will be enhanced by your contribution towards it.


  1. Please name the training venue 


  1. Please enter the month the training commenced


  1. Was this training for Consumer, Direct Sales or Enterprise?


  1. The Session - (a) The training room and facilities were adequate & comfortable
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Session - (b) The content was organised and easy to follow
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Has your knowledge improved on the CX Cycle
    Yes
    No


  1. Please describe how this training enhanced your ability to deliver the CX Cycle conversation with your customer. Please explain with some detail. (Connect – Discover – Excite – Confirm – Deliver)


  1. The Facilitator(s) - (a) Had a competent knowledge of the subject
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (b) Was positive and motivating
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (c) Encouraged group interaction
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (d) Communicated effectively
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - (e) Demonstrated courtesy to all cultural groups
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The Facilitator(s) - Do you feel that the trainer represented the Vodafone values (Customer obsessed, Innovation hungry, ambitious & competitive, one company local roots) please explain?


  1. Please rate how confident you are with the tools and systems used in training?
     
      1 2 3 4 5     N/A
    Not Confident  Very Confident  


  1. With reference to Question 14 - Please describe why you chose the above rating


  1. Please rate how effective these course elements were in helping your learning. (a) CX Cycle
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (b) Ask Once Methodology
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (c) Role Play / Scenarios
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. Please rate how effective these course elements were in helping your learning. (d) Technical Content
     
      1 2 3 4 5     N/A
    Not Very Useful  Very useful  


  1. What skills or knowledge did you learn or improve from these elements? (Questions 13 - 16)


  1. Can you please explain if this training assists you to deliver best in class customer experience? Give a reason for your answer.


  1. Please describe in your own words your training experience to date. (i.e. Have you been supported enough, was the pace of learning OK, has the training material helped your learning?)


  1. Please rate your overall satisfaction of the training.
     
      1 2 3 4 5 6 7 8 9 10  
    Very Poor  Great Experience





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