Evaluation Level 2

This is an anonymous survey. Please complete the survey as honestly and thoroughly as you can. The results are all read, and form a pivotal role in improving the training we offer your colleagues. Thank you for taking the time!


  1. Facilitator of your course room induction


  1. Month when you commenced your course room induction


  1. Location
    Auckland
    Christchurch


  1. Please rate your level of confidence with our tools and systems
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all Confident  Very Confident


  1. Please explain why you have chosen the rating in Question 4 above


  1. Please rate your level of confidence with the CX Cycle
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all Confident  Very Confident


  1. Please describe how you deliver great customer experiences


  1. Thinking about your training and support to date, please describe the two most useful ways you have been supported and why


  1. This training would have been more effective if (please explain in detail)


  1. How has your experience with our On Queue Support been (please explain in detail)


  1. Describe the quality of support you have received whilst being on the queue


  1. Please give our floor support a rating
     
      1 2 3 4 5 6 7 8 9 10  
    Not helpful at all  Extremely helpful


  1. Is there anything else you would like to tell us about your onboarding experience





Vodafone Training