HOW OFTEN DO YOU USE DECISION TREE?

Reporting shows that we are only using Dtree on 12% of the calls. We are wanting to know if it's due to memory or the types of calls.
Name: 


  1. On a Average of 50 calls per day, how many times do you use Dtree?
    20-25
    25-50
    10-20
    None


  1. Do you use Dtree more for Troubleshooting or Policy look-up?
    Troubleshooting
    Policy look-up


  1. How often do you see updates in Dtree?
    Often
    Not very often





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