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Billing BU Escalation Tracker.v2
TRACK ALL Calls related to Pending Prov, Pending Credit and Fibre FIN
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A red asterisk (*) indicates required questions.
LAN ID
*
LOB
BLUE Billing
RED Billing
New Connex
*
Account Number
*
Escalation Type
FIBRE FIN Issue
Pending Credit- Complaints
Pending Credit- Detractor Survey
Pending Credit- Passive Survey
Pending Credit- Pending Process (Refund/Restoration)
Pending Credit- Repeat Caller
Pending Credit- Restricted Account
Pending Credit- Unresolved Survey
Provisioning- Cancelled Worksheet
Provisioning- Incorrect Worksheet
Provisioning- Modem Delivery Delay
Provisioning- Order not Loaded
Provisioning- Plan Change- Order Stuck in ICSS (LARB)
Provisioning- Reconection/Restorations- Order Stuck in ICSS (LARB)
Provisioning- Restrictions/Suspension - Order Stuck in ICSS (LARB)
Provisioning- RFS- Change without notification
Provisioning- RFS- Tech no Show
Provisioning- Upgrade or Downgrade- Order Stuck in ICSS (LARB)
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Interaction Notes (Notes in Clarify or TPII)
*
Vodafone Offshore
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