RGUs - Are YOU Pitching On Every Call?

Offering a sale on every call is a requirement. There are a number of CSPs who have - RGUs. This survey is to better understand why your TSR is 0%.
Name: 


  1. What reason are you not pitching a sale on every call?
    The customers are too angry.
    The customer is not eligible.
    Coding is too difficult/ACSR errors.
    You cannot recognize when a customer does not have a service.


  1. Which service are you most familiar with and most willing to transition to a sale?
    Cable TV
    Internet (HSI)
    Phone (CDV)
    Home Security


  1. What part of the sales process is most difficult when speaking to the customer?
    Planting the seed.
    Transitioning a sale/Discovering needs.
    Pitching the sale/discussing the products.
    Overcoming objections/rebuttals.
    Closing the sale.


  1. What part of the sales process is most difficult when coding the account?
    You do not have ACSR access.
    You are uncomfortable coding.
    ACSR error codes are discouraging.
    You cannot access the Blackboard coding room.
    You do not reach out to chat.


  1. Yes or No. You must offer a sale on every call that the customer is eligible.
    Yes
    No





Jacquelyn Brown