First Advantage Customer Care Survey

On behalf of First Advantage, we appreciate your business and ensuring your satisfaction is important to us!

To that end, there was a recent First Advantage communication sent to you that we’d welcome your feedback on!

Thank you for taking this survey. Your feedback is important to us and will directly impact our future improvement efforts.


A red asterisk (*) indicates required questions.

  1. Do you recall seeing an email communication from us about Customer Care? *
    Yes
    No


  1. If yes, was it clear when you should contact Customer Care?
    Yes
    No


  1. When you have an order related question, such as status, documentation, interpretation of results, who are you most likely to contact?*
    Customer Success Manager
    Customer Care
    Other (if selected can we have it so they can type in the who)
    I don’t know who to contact


  1. Have you ever worked with the Customer Care organization?*
    Yes
    No


  1. If you have worked with the Customer Care organization, on a scale of 1-5 how would you rate timeliness of response?
    1 2 3 4 5


  1. If you have worked with the Customer Care organization, on a scale of 1-5 how would you rate completeness of response?
    1 2 3 4 5


  1. If you have worked with the Customer Care organization, on a scale of 1-5 how would you rate completeness of resolution?
    1 2 3 4 5


  1. When contacting FADV about order related questions, are you told what the expected turnaround time will be?*
    Yes
    No


  1. If Yes, does FADV deliver within that expected timeline?
    Yes
    No


  1. We welcome your feedback, so please take a moment to share with us what you feel would be a priority for us to work on?*