HRM Opportunity - DR - 12/26/17

HRM is a tool that has been proven to increase CSS Scores. We would like to know how we can help you with this tool.
Name: 


  1. Do you know how to use the HRM tool?
    Yes
    No


  1. When did you receive your HRM training?
    While you were in Production
    During New Hire Training


  1. When you do have the opportunity to use the HRM tool, are you using it?
    Yes
    No


  1. If the answer to Number 3 was NO, Why not?


  1. If you have used the HRM tool, did your customers like having you remote in to offer assistance?
    Yes
    No


  1. Add commentary for Number 5. Why did they like it? Why didn't they like it?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC