Change Communication Survey - Credit Card Conversion

Credit Card Conversion
Scales of 1-10 (1 being low and 10 being high)
Name (optional): 


  1. How well did we explain what the change was, including what you needed to do?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we explain why the change is being made?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we explain when the change was taking effect?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Did you find the change well thought out and well planned?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. How well did we do in providing training material or reference information?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Was sufficient time provided for training and implementation?
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Will you be able to quickly find any reference or training material when needed?
    Yes
    No


  1. You are welcome to comment on things you particularly liked about how we managed this change and/or how we could have better managed this change.


  1. Are you a manager over an area affected by the change? If so, please complete the next three questions.
    Yes
    No


  1. Did you have a chance to make suggestions or otherwise influence the change?
    Yes
    No


  1. Did you hear about the change before your staff?
    Yes
    No


  1. Did you have a chance to ask questions and/or discuss the change prior to introducing it to your staff?
    Yes
    No





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