Red Hot Monday 2017

THANK YOU for the support you provided to the Contact Center for Red Hot Monday. We appreciate it and loved having you back for the day. In order to help us continue to improve the Red Hot Monday process, we would love your feedback.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. When you left the Contact Center, were you informed that you would be required to come back for Red Hot Monday? *
    Yes
    No


  1. The communication I received prior to RHM was clear and prepared me for the day. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The refresher training prepared me to service calls on Red Hot Monday
      1 2 3 4 5     N/A - did not attend refresher training
    Strongly agree   Strongly disagree  


  1. I had the resources needed to effectively take calls during the day*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comments you would like to share on the refresher training?


  1. What additional resources could have been provided to better prepare you to service calls?


  1. What could have been improved for a better Red Hot Monday experience?


  1. Any additional comments


  1. What campus are you located on?*
    Chattanooga
    Columbia
    Portland





Quality Specialist
Unum