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Name
:
A red asterisk (*) indicates required questions.
CMT Ticket #
*
Account Number
*
Escalated from
(Last name, First name)
*
Case manager
(Last name, first name)
*
Date Complaint Created
(mm/dd/yyyy)
*
Complaint Status
Open
Closed
*
Complaint Sub Status
Resolved
Dissatisfied
Unable to Contact
*
Complaint Driver 1
(Accounts and Billing)
Accounts_and_Billing - Account_Balance - Know balance
Accounts_and_Billing - Account_Info - contact_details
Accounts_and_Billing - Account_Info - username_password
Accounts_and_Billing - Account_Info - authorised_contact
Accounts_and_Billing - Account_Maintenance - Account password
Accounts_and_Billing - Account_Maintenance - Add AA number
Accounts_and_Billing - Account_Maintenance - Add contact
Accounts_and_Billing - Account_Maintenance - Address details
Accounts_and_Billing - Account_Maintenance - Bereavement form
Accounts_and_Billing - Account_Maintenance - Change ownership
Accounts_and_Billing - Account_Maintenance - current services
Accounts_and_Billing - Account_Maintenance - directory listing
Accounts_and_Billing - Account_Maintenance - porting rejection
Accounts_and_Billing - Account_Maintenance - update name
Accounts_and_Billing - Account_Maintenance - username password
Accounts_and_Billing - Account_Maintenance - other
Accounts_and_Billing - Account_Receivable
Accounts_and_Billing - Bill_Explanation - phone_charges
Accounts_and_Billing - Bill_Explanation - broadband_charges
Accounts_and_Billing - Bill_Explanation - mobile_charges
Accounts_and_Billing - Bill_Explanation - late_payment_fee
Accounts_and_Billing - Bill_Explanation - GST
Accounts_and_Billing - Bill_Explanation - paper_bills
Accounts_and_Billing - Bill_Explanation - convenience_charges_on_CC
Accounts_and_Billing - billing_error - ETC
Accounts_and_Billing - billing_error - bestmates_issue
Accounts_and_Billing - billing_error - 0800_numbers
Accounts_and_Billing - billing_error - data_charge_issues (Sept.'15)
Accounts_and_Billing - billing_error - cross_stack_migration
Accounts_and_Billing - billing_error - promotions_added_but_not_working
Accounts_and_Billing - Check_Past_Payments
Accounts_and_Billing - Collections - collections_actions
Accounts_and_Billing - collections_query_error - debt_collector_issues
Accounts_and_Billing - collections_query_error - account_suspension_queries
Accounts_and_Billing - Credit - request_credit
Accounts_and_Billing - Credit - incorrect_credit
Accounts_and_Billing - Credit - missing_credit
Accounts_and_Billing - Credit_Bal_Transfer - Clarify_to_Clarify
Accounts_and_Billing - Credit_Bal_Transfer - Clarify__to_TP2
Accounts_and_Billing - Credit_Bal_Transfer - Clarify_to_Siebel
Accounts_and_Billing - Credit_Bal_Transfer - TP2_to_Clarify
Accounts_and_Billing - Credit_Bal_Transfer - Siebel_to_Clarify
Accounts_and_Billing - Customer_Service - Customer Service - failure to action commitment
Accounts_and_Billing - Customer_Service - Customer Service - poor/incorrect advice
Accounts_and_Billing - Customer_Service - Customer Service - privacy
Accounts_and_Billing - Customer_Zone - log_in
Accounts_and_Billing - Customer_Zone - broadband_usage
Accounts_and_Billing - Disputed_Charges - phone_charges
Accounts_and_Billing - Disputed_Charges - broadband_charges
Accounts_and_Billing - Disputed_Charges - mobile_charges
Accounts_and_Billing - Disputed_Charges - late_payment_fee
Accounts_and_Billing - Disputed_Charges - GST
Accounts_and_Billing - Disputed_Charges - paper_bills
Accounts_and_Billing - Disputed_Charges - convenience_charges_on_CC
Accounts_and_Billing - Disputed_Charges - reprint_charge
Accounts_and_Billing - Disputed_Charges - unapplied_credits
Accounts_and_Billing - Disputed_Charges - part_month_charges
Accounts_and_Billing - Disputed_Charges - increase_in_charges
Accounts_and_Billing - Disputed_Charges - one_time_install_charges
Accounts_and_Billing - Disputed_Charges - relocation_charges
Accounts_and_Billing - Disputed_Charges - temporay_disconnection_charge
Accounts_and_Billing - Disputed_Charges - due_dates_billing_cycle
Accounts_and_Billing - Disputed_Charges - data_usage_disputes
Accounts_and_Billing - Disputed_Charges - invalid_unbundled_services
Accounts_and_Billing - Disputed_Charges - dual_account_credit_transfer
Accounts_and_Billing - Email_Bill - request_email_bill
Accounts_and_Billing - Install_Faults_ - update_on_fault_issue
Accounts_and_Billing - Install_Faults_ - cancel_fault_issue
Accounts_and_Billing - Late_Statement - incorrect_address
Accounts_and_Billing - Late_Statement - post_office_issues
Accounts_and_Billing - Manage_Payments - direct_debit
Accounts_and_Billing - Manage_Payments - credit_card
Accounts_and_Billing - Manage_Payments - automatic_payments
Accounts_and_Billing - Manage_Payments - post_office_eftpos
Accounts_and_Billing - Manage_Payments - internet_banking
Accounts_and_Billing - Manage_Payments - cheque
Accounts_and_Billing - Manage_Payments - bank_payment
Accounts_and_Billing - Missing_Payment - lodge_missing_payment
Accounts_and_Billing - Missing_Payment - update_on_missing_payment
Accounts_and_Billing - Moving_house - request_MOH
Accounts_and_Billing - Moving_house - update_MOH
Accounts_and_Billing - Moving_house - cancel_MOH
Accounts_and_Billing - payment_arrangement_promise_to_pay - payment_extensions
Accounts_and_Billing - payment_arrangement_promise_to_pay - payment_plans_collections_recoveries
Accounts_and_Billing - payment_arrangement_promise_to_pay - temporary_lift_restrictions
Accounts_and_Billing - Product - phone
Accounts_and_Billing - Product - broadband
Accounts_and_Billing - Product - mobile
Accounts_and_Billing - Product_use - phone_feature
Accounts_and_Billing - Product_use - My_Vodafone_app
Accounts_and_Billing - Refund - request_refund
Accounts_and_Billing - Refund - escalate_refund
Accounts_and_Billing - Restore_Susp_Service - request_restore
Accounts_and_Billing - Restore_Susp_Service - escalate_restore
Accounts_and_Billing - Self_Service - Website
Accounts_and_Billing - Self_Service - Vodafone_App
Accounts_and_Billing - SKY_query - add_remove_channels
Accounts_and_Billing - SKY_query - add_remove_SKY_features
Accounts_and_Billing - SKY_query - new_SKY_application_queries
Accounts_and_Billing - SKY_query - SKY_rejection_issues
Accounts_and_Billing - SKY_query - pay_per_view_queries
Accounts_and_Billing - Statement_Reprint - request_reprint
Accounts_and_Billing - Update_account_details - change_of_ownership
Accounts_and_Billing - Update_account_details - change_of_name
Accounts_and_Billing - Update_account_details - one_time_install_charges
Accounts_and_Billing - Vodafone_Changes_ - cross_stack_migration
Accounts_and_Billing - Vodafone_Changes_ - Fibre
Accounts_and_Billing - Website - log_in_details
Vodafone Offshore
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