Extraordinary Service


  1. Name a business/company that you use that provides extraordinary service over the phone.


  1. List the top 3 reasons why this company provides extraordinary service over the phone.


  1. List 3 suggestions to enhance Maine Savings service over the phone.


  1. Name a business/company that you use that provides extraordinary service online.


  1. List the top 3 reasons why this company provides extraordinary service online.


  1. List 3 suggestions to enhance Maine Savings service online.


  1. Name a business/company that you use that provides extraordinary service in person.


  1. List the top 3 reasons why this company provides extraordinary service in person.


  1. List 3 suggestions to enhance Maine Savings service in person.


  1. Thinking about the companies call for service, please rate, in order of importance to you, each listed function. Select each rating only once.

            1 2 3 4 5      
      Having a live person immediately answer the phone. Least Important Very Important  
      Having an option to dial by extension number. Least Important Very Important  
      Having an option to dial by name. Least Important Very Important  
      Being able to hit a number to get to a representative. Least Important Very Important  
      Self service through automated menu.  Least Important Very Important