K-Base Scavenger Hunt
Name: 


  1. Your customer calls in reporting a stolen device. How should you log the case title for this?



  1. What article directs us to do this?



  1. Your customer has forgotten their Apple ID Password. After gathering the Apple ID, what should be your first step?


  1. What article should you be following for this call type?



  1. Your customer has forgotten the Passcode for their iOS device, and it is now disabled. After classifying the case, what is your next step?



  1. Where did you find this step?



  1. Your customer reports their device, when powered on, only shows a white screen. What is the correct classification for this?



  1. What article and Section has this?



  1. Your customer states that they need an appointment to replace their iPhone 6 battery. After logging the case, and running a diagnostic, what is your next step?



  1. What article and section has this?



  1. If a customer has issues syncing to iTunes on a Mac computer, is this in your Scope of Support to troubleshoot?



  1. What article(s) tell you your Scope of Support?



  1. What if it was a Microsoft (PC) computer; is it still our Scope?



  1. What article gives us the Scope of Support for syncing with Microsoft products?



  1. A customer wants to use FaceTime without signing into iCloud. Can they do this?


  1. What Bullet News article tells us this?



  1. What article has all the Interactive Guides in one place?



  1. Your customer calls in with an iPhone X running 11.2.2. What article number has the Visualizer you need to help your customer?



  1. When are you allowed to transfer a customer to an Apple Store?



  1. What article and section outlines this?