Agent Empowerment - Outbound Call Pilot


  1. I feel energized about my job.
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  1. I am excited about the way in which my work contributes to my job satisfaction.
    1 2 3 4 5


  1. I can see a clear link between my work and my company's goals and objectives.
    1 2 3 4 5


  1. At my company, people are encouraged to take appropriate risks to improve the customer experience.
    1 2 3 4 5


  1. At my company, we consider what is important to our customers when making decisions.
    1 2 3 4 5


  1. I have the ability to positively impact the customer experience.
    1 2 3 4 5


  1. I am empowered to make decisions that enable me to do my job effectively.
    1 2 3 4 5


  1. I feel empowered to help customers and impact my work environment.
    1 2 3 4 5


  1. If you could change one thing about your role that could improve the customer experience what would you change?





Quality Specialist
Unum