Product Lab Survey

This survey will help the Leadership & Training Team determine how to best help you get the most out of our new Product Lab!


A red asterisk (*) indicates required questions.

  1. Have you used the product lab outside of Training and any Hands-On Labs?

  1. Do you feel that dedicated time in the Product Lab would help you understand products and issues better support your customers?*

  1. Below are all the types of devices in our Product Lab. Please rank them in order of which you'd like to learn more about to help you better support our customers in your current role. (1 = Most desired to learn)*
        1 2 3 4 5 6 7 8 9 10 11
    iPod Touch, Nano, & Shuffle  
    Apple Watch  
    Apple TV  
    Mac OS Computer  
    Windows OS Computer  
    AirPort Express Router  
    Bluetooth Speaker  
    AirPrint Compatible Printer  

  1. Please rank the below call-types in order of what you are least comfortable with. (1 = Least Comfortable)*
        1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
    Apple ID - General Password Reset  
    Apple ID Two-Factor & Account Recovery  
    Passcode Lock  
    Software Updates & Restores  
    Apps & Content  
    General Soft Skills  
    Overcoming Objections  
    Addressing Negative Statements  
    Handling Difficult Customers  
    iTunes Store  
    Setting Up Repairs  

  1. Please suggest any additional Hands-On-Training you feel would be beneficial to you in both your comfort on the phone and growth as an Advisor.*