TIER1 Call Tracker - Pilot


A red asterisk (*) indicates required questions.

  1. Call Date: (MM/DD/YYYY)
    Example: 10/19/2018*


  1. LOB  *


  1. Agent Name: (Agent who received the call)*


  1. Reason for transfer:  


  1. Wait time Duration - time from calling Tier2 until call was totally transferred 





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