Are you "Assure"?

Here are some call beginnings. In the first 5 questions, tell us: 1) Is it a Meets Expectation for Assure? and, in the next 5 questions 2) how strong the Assure statement is.



  1. "Hi my name is Ismael. How can I help you today?"

    Is this a ME?
    Yes
    No


  1. "Oh, I see you are calling about an issue with your phone...i'm going to do my best to help you out with that."

    Is this a ME?
    Yes
    No


  1. Customer explains issue. Advisor asks a probing questions then says: "Interesting....let me take a look at that."

    Is this a ME?
    Yes
    No


  1. Customer explains issue. Advisor: "Gotcha! Here's what we are going to do..." Advisor goes on to outline the troubleshooting plan steps.

    Is this a ME?
    Yes
    No


  1. Customer explains issue. Advisor starts customer on disk utility check of HD, then says: "I'm going to do everything I can to help you out with this."

    Is this a ME?
    Yes
    No


  1. "Oh, I see you are calling about an issue with your phone...i'm going to do my best to help you out with that."
      1 2 3 4 5  
    Excellent   Poor


  1. Customer explains issue. Advisor: "Gotcha! Here's what we are going to do..." Advisor goes on to outline the troubleshooting plan steps.
      1 2 3 4 5  
    Excellent   Poor


  1. Customer explains issue. Advisor: "Interesting....let's go ahead and take a look at that."
      1 2 3 4 5  
    Excellent   Poor


  1. Customer explains issue. Advisor: "I understand. Hey I'm going to do everything I can to help you out with this today."
      1 2 3 4 5  
    Excellent   Poor


  1. Customer explains issue. Advisor asks a couple probing questions then says: "I understand now. Hey I'm going to do everything I can to get this resolved for you today."
      1 2 3 4 5  
    Excellent   Poor