Membership Exception Process

The purpose of this anonymous survey is to receive information about RD knowledge of Membership Exception requests.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. On average how many times do you prevent an exception from being requested each week?*
    Less than 1
    Less than 5
    More than 5


  1. What percentage of calls are valid for a membership exception?*
    10%
    30%
    50%
    75%
    95%


  1. What percentage of your calls regarding exception do you help CSP determine membership exception vs good cause reinstatement?*
    10%
    30%
    50%
    75%
    95%


  1. How often do you have to provide probing questions to CSP to ask the member regarding their situation?*
    Very rarely
    Sometimes
    Quite a bit
    All the time


  1. What percentage of the time do you request opinions from your peers for membership exceptions?*
    25%
    50%
    75%
    100%


  1. Member calls in on the 2nd of the month and CSP takes their payment. The policy was set to term for non payment but the CSP failed to do appropriate research nor follow the Reggie steps looking in payment history and did not advise the policy was termed.
    Is it appropriate to request a membership exception? Explain your answer. *





Christopher Waid