DR Survey Monkey - HA Scheduling - (copy)

We need to find out how many times and why an agent will schedule a repair 7-days or longer out.
Name: 


A red asterisk (*) indicates required questions.

  1. Most of the time, why would you schedule a repair out 7-days or greater?*
    No appointment availability within 7-days offered (schedule full)
    Customer rejects available appointments within 7-days
    Customer requests an appointment beyond 7-days


  1. How often do you have to schedule an appointment out 7-days or greater? (How many out of 10 calls?) *
    0
    1 time
    2 times
    3 times
    4 times
    5 times
    6 times
    7 times


  1. Open Box : Other reasons or insights to offer?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC