Charter CSG Abay Survey
Name: 


  1. Please enter your name (Optional):



  1. What topics do you wish were added or covered
    more in-depth during training?


  1. Wave Number


  1. The support team (Coaches/Red Hats/Mentors)
    was available when I needed help.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My coach/mentor displayed a high degree of
    knowledge of the subject matter.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The support team (Coaches/Red Hats/Mentors)
    helped reduce my anxiety and nervousness in supporting the customers.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel prepared for production.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My A-Bay Sup was positive and motivating
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have a clear understanding of my
    responsibilities as an agent.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have the tools necessary to do my job successfully.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was given needed encouragement during coaching so I can do my job well.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have a clear understanding of the metrics on my program.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I received one-to-one coaching during A-Bay.
    Yes
    No


  1. I have a SMART plan in place.
    Yes
    No


  1. What recommendations do you have to improve A-Bay to better prepare you for production?





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior