Simulation BEF Survey For EMPOWERED Frontline New Hires
Name: 


  1. How did the training help the agents in performing their job?


  1. What improvements would you like to see in this training to further positively impact agent performance?


  1. Based on your observations since the completion of training how effective has the training been in improving the agents job performance Scale:1-5 (5 highest)
    1 2 3 4 5


  1. Please explain why you chose this rating.





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