Hoyas Team Manager Survey

The objective of this survey is to gauge our frontline leaders' engagement with their teams. We would like to ask some questions that would give us an overview on which strengths your supervisors need to continue and as well opportunities that they need to develop. Furthermore, we always welcome suggestions on how to improve and how we can make things better. We appreciate your time and effort in filling out this survey.


A red asterisk (*) indicates required questions.

  1. Enter the last 4-digits of your Oracle ID*


  1. Select your program  *


  1. Please select your Team Manager's Full Name   *


  1. How long have you been with the program / Alorica  *


  1. My supervisor communicates (in person or remote) with me in a positive and professional manner (positive tone, gives full attention, displays genuine interest, etc.).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor expresses understanding of my concerns even if he/she is unable to resolve them.
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor actively listens and responds accordingly.
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor provides timely follow-up to my questions and concerns (via email, verbal, sharepoint, etc.).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor displays consistent behaviors when I interact with him/her ('no drama').
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor praises and celebrates my successes (privately and/or publicly).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. I trust my supervisor (keeps promises, gives straight answers, speaks appropriately of others, etc.).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor provides weekly coaching sessions on my focus behaviors and provide specific, measurable, actionable, relevant and time bounded actions plans.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor discusses strategies to meet and exceed team goals (provides options to overcome roadblocks to success).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor ensures I have all the necessary resources to be effective in my job (i.e. information, process/procedure/policy updates, etc.).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor shares my performance results with me and provides feedback and encouragement for my improvement.
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor doesn't shy away from problems, he/she does not hesitate to address problems and concerns quickly and professionally.
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor helps me understand the 'big picture' of how my goals help support the client and the company. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor remains calm and professional under pressure. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor interacts consistently with all team members (does not show favoritism to specific team members). *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor keeps the team well organized and focused on deliverables each day.
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor demonstrates in depth knowledge regarding all aspects of my job (systems, policies/procedures, laws/regulations, etc.).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. My supervisor acknowledges his/her mistakes. (does not make excuses or blame others).
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. When my supervisor seeks feedback from the team, he/she considers multiple viewpoints. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Additional comments about your response


  1. Additional feedback / comments about your Team Manager*





Walmart Manila Team